At Cuttings and Clones, we strive to provide high-quality products and excellent customer satisfaction. Please read our Refund and Return Policy carefully to understand your rights and responsibilities when making a purchase from our website.
1. Returns and Exchanges:
a. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within [number of days, e.g., 7 days] of receiving the product. We will provide instructions on returning the item and offer a replacement or refund, including any shipping costs.
b. Change of Mind:
We understand that preferences may change. If you are not satisfied with your purchase for reasons other than damage or defect, you may return the item within [number of days, e.g., 30 days] of receiving it. Please note that in such cases, the return shipping costs will be the responsibility of the customer.
2. Return Process:
a. Contact Us:
To initiate a return or report a damaged or defective item, please contact our customer service team at [Your Contact Information]. Provide your order number, a detailed description of the issue, and any relevant photos.
b. Return Authorization:
Our customer service team will guide you through the return process and issue a Return Authorization (RA) number. Please include this number on the outside of the return package.
c. Return Shipping:
For damaged or defective items, we will provide a prepaid shipping label. For change of mind returns, the customer is responsible for the return shipping costs. Ensure that the product is securely packaged to prevent damage during transit.
d. Refund or Exchange:
Once we receive and inspect the returned item, we will process your refund or exchange promptly. Refunds will be issued to the original payment method.
3. Conditions for Returns:
a. Original Packaging:
To be eligible for a return, the item must be in its original packaging, unused, and in the same condition as received.
b. Proof of Purchase:
A proof of purchase, such as the order confirmation or receipt, is required for all returns.
4. Refund Timeframe:
Refunds will be processed within [number of days, e.g., 7 days] of receiving the returned item. Please note that it may take additional time for the refund to reflect on your credit card or bank statement.
By making a purchase on the Cuttings and Clones website, you acknowledge that you have read, understood, and agree to this Refund and Return Policy. We reserve the right to update this policy at any time, and changes will be effective immediately upon posting on the Website.
